Fahim AI
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Core Banking Solutions for UAE Banks & Financial Institutions
Fahim: The Agentic AI Solution to Transform Your Customer Experience
Fahim is an Agentic AI platform engineered to manage and optimize end-to-end business operations designed for achieving defined rules and providing an enhanced customer experience. It offers a tailor-made solution customized for specific business needs and localization, deployed as a light-weighted, resource-optimized system with both on-demand scalability and the flexibility of on-premise, containerized deployment, which continuously optimizes based on outcomes.
How Fahim Works
- Goal-Oriented Execution: Contemplates instructions intelligently, then executes end-to-end business operations with accuracy and speed.
- Intelligent Onboarding/KYC: Uses its ‘Who You Are’ functions to conduct onboarding processes, including analysis of documents and verification of authenticity, ensuring compliance and security.
- Tailored Interactive Experience: Delivers a smart Interactive experience and enhanced customer experience through a simple UI and human-like interaction, making it a tailor-made solution for various business localization needs.
- Resource-Efficient Scalability: Operates as a light-weighted, resource-optimized solution, ensuring both on-demand scalability and faster execution of tasks.
- Flexible Integration: Connects seamlessly with your existing systems and business modules, without any major disruption.
- Flexible Deployment: Deploy on-premise or containerized based on your security and infrastructure requirements.
End-to-End Journey Management
Customer Onboarding Capabilities
- Seamless account setup process, ensuring customers are onboarded without friction or delay.
- Intelligent document scanning and verification, completing KYC quickly while meeting compliance standards.
- Simple, personalized onboarding journey with smart guidance through every step, keeping customers engaged throughout the process.
Voice and Chat Enabled Navigation & Task Execution
- Customers can choose voice and chat channels, enhancing engagement and satisfaction.
- Fast task resolution without hold times or transfers, streamlining customer experience and operational efficiency.
- Native support in natural Arabic (in different dialects) and English, eliminating communication barriers and expanding accessibility for all customers.
Intelligent Escalation with Full Context
- Capacity to resolve routine and complex inquiries autonomously.
- Special cases escalated to human specialists with complete documentation.
- Human specialists receive full interaction history and recommended next steps.
Business Impact
The Old Way
❌ 40% of calls go unanswered
❌ Long wait times frustrate customers
❌ Low Customer Satisfaction Rate
❌ High operational costs
❌ High customer churn
The Fahim Way
✓ 99% response rate, 24/7 Availability
✓ Less than 30 seconds response time with zero queues
✓ 94% Customer Satisfaction Rate
✓ Improve Business Efficiency by 300%
✓ Improve customer retention by 20% – 30%
Key Performance Areas
Fahim AI enhances your customer experience while reducing total cost of ownership through faster time to market